Refund Policy

1. The promise

“We don’t lock anyone into a year if they’re not getting value in the first 7 days.”

2. New memberships — 7-day full refund

Any new paid membership — Member or Builder, monthly or annual — is fully refundable within 7 days of the original charge. No questions, no required survey, no retention call. Email info@subtleaccess.net from the email you used to sign up, and the refund processes within 5 business days.

3. After 7 days — prorata for annual only

• Monthly members who cancel after 7 days are not refunded for the current month; access continues until the end of the billing period.
• Annual members who cancel between days 8 and 90 are refunded for unused months, minus a $20 processing fee.
• Annual members who cancel after day 90 are not refunded; access continues to the end of the annual term.

4. What’s not refundable

• Patreon pledges — handled through Patreon’s own refund process.
• Founding-100 spots that have been transferred or shared in violation of the Terms.
• Memberships terminated for cause — violation of community rules, fraud, or chargebacks.

5. Founder-rate forfeiture

If a Founder cancels and later resubscribes, the founder rate is forfeited and the then-current public rate applies. This is intentional: the founder rate rewards continuous support, not on/off cycling.

6. Chargebacks

Filing a chargeback before contacting info@subtleaccess.net results in account termination. We resolve refund issues directly and faster than the card networks do.

7. Contact

All refund requests go to info@subtleaccess.net. Standard response time: 1 business day.