Document 03
Refund Policy
When you get your money back, and when you don’t.
Last updated: October 22, 2026
1. The rule
“If we did the work, the fee is earned. If we didn’t, you get it back.”
Every paid item on this site is non-refundable once it is booked or purchased. The one exception is our failure: if we do not deliver what your written quote or the product description says, you are refunded that fee in full. Changing your mind, choosing another provider, or not sending the documents an engagement needs are not grounds for a refund.
2. Membership is free
A Subtle Network account costs nothing, so there is nothing to refund. Delete it any time by emailing info@subtleaccess.net.
3. Courses
A course is delivered the moment your purchase completes and is non-refundable. If a course you bought will not open for you and we cannot fix it within 5 business days of your email, you are refunded in full.
4. Services, Get Registered, and one-time services
- Fees are earned on booking and are non-refundable, as set out in the written quote and service agreement you sign.
- Registrations carry a 60-day document window. If the documents on your checklist have not reached us within 60 days of your start date, the engagement closes. Nothing is refunded, because the work could not be done without them. Extensions are agreed in writing before day 60.
- Monthly services are billed in advance and stop at the end of the notice period in your agreement; months already billed are not refunded.
- If we fail to deliver a quoted item, that item’s fee is refunded in full within 5 business days.
- Patreon pledges are handled through Patreon’s own process.
5. Chargebacks
Filing a chargeback before contacting info@subtleaccess.net results in account termination. We resolve refund issues directly and faster than the card networks do.
6. Contact
All refund requests go to info@subtleaccess.net.
Companion documents: Privacy Policy and Terms of Service.