Document 03
Refund Policy
When you get your money back, and when you don’t.
Last updated: September 13, 2026
1. The promise
“We don’t lock anyone into a year if they’re not getting value in the first 14 days.”
2. New memberships — 14-day full refund
Any new paid membership — monthly or annual — is fully refundable within 14 days of the original charge. No questions, no required survey, no retention call. Email info@subtleaccess.net from the email you used to sign up, and the refund processes within 5 business days.
3. After 14 days — prorata for annual only
- Monthly members who cancel after 14 days are not refunded for the current month; access continues until the end of the billing period.
- Annual members who cancel between days 15 and 90 are refunded for unused months, minus a $20 processing fee.
- Annual members who cancel after day 90 are not refunded; access continues to the end of the annual term.
4. What’s not refundable
- Patreon pledges — handled through Patreon’s own refund process.
- Done-for-you services, Get Registered, and other one-time work — governed by the written proposal and service agreement you sign, not this policy. Get Registered engagements carry a 60-day document window: if the documents on your checklist have not reached us within 60 days of your start date, the engagement closes and the fee is not refundable.
- Memberships terminated for cause — violation of community rules, fraud, or chargebacks.
5. Chargebacks
Filing a chargeback before contacting info@subtleaccess.net results in account termination. We resolve refund issues directly and faster than the card networks do.
6. Contact
All refund requests go to info@subtleaccess.net. Standard response time: 1 business day.
Companion documents: Privacy Policy and Terms of Service.